After Hours Emergency

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What to Do in Case of an Emergency When the Office is Open

Please call our office as soon as possible if you break or loosen a bracket or any of your appliances.

  • Laguna Beach: (949) 494-8555
  • Newport Beach: (949) 640-0202

Please do not come directly to the office without calling first for an appointment – our schedule has been crafted to fit in emergencies at all times of the day, and we will make sure to take care of you ASAP.

What to Do in Case of Emergency When the Office is Closed

Call our office phone, and listen to our message for emergency instructions. Dr. DiGiovanni’s direct phone line will be given on the answering machine message. If, for any reason, a doctor does not answer the phone at the time of your call:

  1. Leave a message with your full name.
  2. State the problem that is occurring.
  3. Provide your complete phone number.

Although we check our messages frequently, if you do not hear back from the doctor within 10-15 minutes, please call back. We may not have heard the phone. We want to talk to you to fix your problem! Please don’t think you are bothering us; it is our job to take care of you!

Additional Emergency Information

There are very few true orthodontic emergencies, but we are always available to help you. If you have a broken appliance or are experiencing intense pain, please call us as soon as possible. We will do our best to fit you into the schedule for an appointment. Even if you have a regular appointment scheduled, call immediately to notify us that you need an appliance repaired.

Surprisingly, most orthodontic problems can be remedied at home. While you await your appointment, these guidelines will help you resolve minor problems. Please know that even if you alleviate the pain caused by your broken appliance, you still need a repair appointment.

Lost Separator

Most patients lose a separator during their treatment. Do not worry about losing a separator, but please call our office to see if it needs to be replaced.

Sore Teeth/Discomfort with Orthodontic Treatment

Right after you get your braces, and sometimes after you have an adjustment appointment, your teeth and mouth will feel sore. To alleviate the pain, you may take acetaminophen or other non-aspirin pain relievers while you adjust to your new braces. You can also gargle lukewarm saltwater, which is a mixture of one teaspoon of salt dissolved in eight ounces of water. A warm wash cloth or a heating pad may also reduce the soreness in your jaws.

Wire Irritations

Try moving the wire away from the irritated area with a cotton swab or eraser. If the wire will not move, try covering the end of it with a small piece of cotton or a small amount of wax. If the wire is painful, you can cut it with nail clippers or scissors that have been washed and sterilized in alcohol.

Loose Bracket

First, call our office to see if the bracket needs to be re-fitted. If you have a situation where you must cut the wire or slide a bracket off the wire, you may use fingernail clippers that have been washed and sterilized in alcohol. Please call our office the next business day to schedule a repair appointment.

Loose Wire

Try putting the wire back in place using tweezers that have been washed and sterilized in alcohol. If that does not work, try putting wax over the wire where it is poking you. If you have a situation where you must cut the wire, you may use fingernail clippers that have been washed and sterilized in alcohol. Cut the wire behind the last bracket in which it is secured.